Returns & Refund Policy

Digital Products

All of our products are digital downloads. Because of this, we do not accept returns, exchanges, or cancellations once an order has been completed and the files have been delivered.

---

Why We Don’t Accept Returns

Digital products are instantly accessible after purchase, which means they cannot be “returned” like physical items. For this reason, all sales are considered final.

---

Exceptions (Refunds May Be Granted If)

We may offer a replacement or refund only in the following cases:

You received the wrong file

The file is corrupted or not working

You are unable to access the download and we cannot fix the issue

---

Technical Support

If you experience any issue with your order, please contact us and we will help you as quickly as possible.

---

How to Request Help

Please include:

Your order number

Email used at checkout

Description of the issue

Contact Email: Velvetpaper11@gmail.com

---

Important Note

We strongly recommend checking all product details before purchase. By completing your order, you agree to this policy.

---

Thank you for understanding and supporting velvetpaper 💕