FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page!
Here you’ll find answers to the most common questions about our digital products and store.
1. What kind of products do you sell?
We sell digital products only, including printable planners, fitness planners, wellness journals, and other digital tools.
2. How will I receive my order?
After purchase, you will receive your files instantly via:
- Download link on the order confirmation page
- Email sent to your checkout address
3. Do you ship physical products?
No. All products are 100% digital, so nothing will be shipped.
4. When will I get my download?
Usually immediately after payment. In some cases, it may take a few minutes.
5. I didn’t receive my email. What should I do?
Please check:
Spam / junk folder
Correct email address used at checkout
If you still don’t find it, contact us.
6. Can I get a refund?
Because our products are digital and delivered instantly, all sales are generally final. Refunds are only available if:
You received a corrupted file
You received the wrong product
There is a technical issue we cannot fix
7. Can I use the files on multiple devices?
Yes! You can download and use your files on any device (phone, tablet, laptop).
8. Do I need special software?
Most files are PDF and can be opened using:
- Adobe Acrobat Reader
- Any PDF reader
- Printing apps (for printable planners)
9. Can I resell or share the files?
No. All products are for personal use only. Reselling, sharing, or distributing is not allowed.
10. How can I contact you?
If you need help, contact us at:
Email: Velvetpaper11@gmail.com
We usually respond within 24–48 hours.
Thank you for shopping with Velvetpaper 💕